OUR ONLINE STORE IS OPEN AND IS SHIPPING ORDERS AS USUAL. CLICK FOR MORE INFO.



Shipping & Returns

UK SHIPPING - Updated 24th March 2020

£3.95 - Royal Mail Tracked (1-3 Days) (Orders before 12pm are dispatched same-day).

FREE - Royal Mail Tracked (1-3 Days) on orders £175+

We ship all orders with Royal Mail during the Covid-19 disruption period. You will receive a tracking number by email or SMS once your order has been dispatched.

  

INTERNATIONAL SHIPPING

International shipping rates vary on location. Your shipping will be calculated at checkout.

We ship all orders with DPD or Royal Mail. You will receive a tracking number by email or SMS once your order has been dispatched. 

 

RETURNS

We will be extending our returns period during Covid-19 disruption period to 28 days.

All products ordered are checked by a member of our team before shipping to make sure the item is correct & in 100% top condition. However if you find the there has been a mistake with your order, then let us know and will work to rectify it ASAP.

We are happy to accept returns for an exchange or refund upto 14 days after you receive your item as long as the item is in the same condition as you received it and has all tags & tickets attached. We do not provide free returns labels at this point in time.

Reduced items or sale items are exempt from normal returns procedure. All sale items are final and no returns, refunds or exchanges will be accepted. This does not affect your statutory rights.

Returns Address:

Online Returns
CARTOCON
129 Nethergate
Dundee
dd1 4dp

 

Please contact onlinehelp@cartocon.co.uk for any more information.