SS21 sale is now live. Upto 50% off SS21 pieces & upto 70% off AW20 pieces.



Shipping & Returns

BREXIT / EU SHIPPING & 0% VAT UPDATE

As of 1st January 2021, all sales to any country within the EU will not be subject to UK VAT charges. The price will automatically update when you select your shipping country upon checkout. Please note local taxes and duties may be applicable to your order upon its arrival to your country. We cannot take responsibility for any customs fees or charges that may be applied by your local government.

 

UK SHIPPING

£4.95 - DPD (1-2 Days) (Orders placed before 12pm are dispatched same-day).

FREE - DPD (1-2 Days) on orders £180+

We ship all orders with DPD & DHL. All orders placed before 12pm will be dispatched the same day and should be with you the next working day. However during the Covid-19 disruption period packages may take DPD 1 or 2 days longer to reach you.

You will receive a tracking number by email or SMS as soon as your order is dispatched.

 

INTERNATIONAL SHIPPING

International shipping rates vary on location. Your shipping will be calculated at checkout.

All orders outside of the UK will be exempt from UK VAT charges. The price will automatically update when you select your shipping country upon checkout. Please note local taxes and duties may be applicable to your order upon its arrival to your country. We cannot take responsibility for any customs fees or charges that may be applied by your local government.

We ship all orders with DHL.

You will receive a tracking number by email or SMS as soon as your order is dispatched.

 

RETURNS

All products ordered are checked by a member of our team before shipping to make sure the item is correct & in 100% top condition. However if you find the there has been a mistake with your order, then let us know and will work to rectify it ASAP.

We are happy to accept returns for an exchange or refund upto 14 days after you receive your item as long as the item is in the same condition as you received it and has all tags & tickets attached.

We do not provide free returns labels at this point in time. We recommend returning to us using a tracked or 'signed for' service to ensure safe return back to us.

We enclose a printed returns form with every order that can be used to return any items to us. Returns forms can also be generated from your account page here.

 

Returns Address:

Online Returns
CARTOCON
129 Nethergate
Dundee
dd1 4dp

 

Please contact onlinehelp@cartocon.co.uk for any more information.