OUR ONLINE STORE IS CURRENTLY OPERATING AS NORMAL AND ALL ORDERS ARE BEING SHIPPED OUT ON TIME



Shipping & Returns

Whilst our Dundee store will remain closed for normal trade from the 26th December due to new covid-19 restrictions, our online store will be operating as usual.

We will also be offering local customers a new quick and affordable local shipping option. For details, click here.

 

UK SHIPPING

£4.95 - DPD (1-2 Days) (Orders placed before 12pm are dispatched same-day).

FREE - DPD (1-2 Days) on orders £180+

We ship all orders with DPD. All orders placed before 12pm will be dispatched the same day and should be with you the next working day. However during the Covid-19 disruption period packages may take DPD 1 or 2 days longer to reach you.

You will receive a tracking number by email or SMS as soon as your order is dispatched.

Orders placed upto 12:00pm on the 23rd December will be delivered in time for Christmas to mainland UK addresses.

 

INTERNATIONAL SHIPPING

International shipping rates vary on location. Your shipping will be calculated at checkout.

We ship all orders with DHL or Royal Mail.

You will receive a tracking number by email or SMS as soon as your order is dispatched.

 

RETURNS

All products ordered are checked by a member of our team before shipping to make sure the item is correct & in 100% top condition. However if you find the there has been a mistake with your order, then let us know and will work to rectify it ASAP.

We are happy to accept returns for an exchange or refund upto 14 days after you receive your item as long as the item is in the same condition as you received it and has all tags & tickets attached.

We do not provide free returns labels at this point in time. We recommend returning to us using a tracked or 'signed for' service to ensure safe return back to us.

We enclose a printed returns form with every order that can be used to return any items to us. Returns forms can also be generated from your account page here.

 

Returns Address:

Online Returns
CARTOCON
129 Nethergate
Dundee
dd1 4dp

 

Please contact onlinehelp@cartocon.co.uk for any more information.